May 14, 2017

Pompeii (4) --- Hotel del Sole --- "We will post a review!"

The view from the restaurant

We booked Hotel del Sole (half-board) because of its location opposite to the Pompeii ruins. We are given the worst room---but somebody has to get the worst room, even in a hotel packed with junior travel groups.

So the sun sets and we proceed to be seated for dinner. We are NOT led to the fourth floor restaurant with a spectacular view of the excavation site but to a sort of green house where piping protrudes from dirty corners and a children's party is in loutish progress. We return to the reception desk and alert the assistant manager to the pictures of this beautiful restaurant with its view of the ruins on Booking-dot-com. Sure, not problem, there's the elevator. Arriving upstairs we're informed that---yes---they serve dinner, but not to guests on half-board. Such guest have to dine in the Green House, regrettably. We descend, informing the reception that we'd like to cancel the half-board arrangement. That's not possible---the reply is---because we've booked through Booking-dot-com and patati patata. We alert them to the fact that the nice fourth floor restaurant is shown on Booking-dot-com. Yes, they answers, because that's where breakfast is served. There's nothing on Booking-dot-com, we reply, that would alert guests to the fact that the half-board dinner is served in a greenhouse not shown anywhere (for good reasons). You can call Booking-dot-com, they say. We won't call Booking-dot-com, we say, WE WILL POST A REVIEW. "Oh...oh...oh...okay. Yes, well, if you insist"...and while we are back in the elevator accompanied by an assistant manager, she tells us that they would have to open the kitchen for us, for us alone, "but if you want...". She cites a few more reasons why life is so difficult. We inform her that there are always "reasons," and that a GOOD HOTEL---if the sad moment arrives that "reasons" have to be invoked---that a good hotel should be able to isolate its guests from said reasons. She goes on. She obviously does not understand what it means to be a GOOD HOTEL.

The dinner with a view up there was very good, by the way.

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